REFUND POLICY

If you are not completely satisfied with our web hosting services, and you notify Adaptive Hosting in writing via the Customer Information Center within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If cancellation is received after the first 30 days, no refund will be granted.

Setup fees are refundable ONLY for the following reasons:

- You canceled the account order prior to activation
- Your desired domain name was not available.

This policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, web design services.

Refund Policy for Renewals
Renewals of web hosting contracts will be refunded if notification is received no later than 10 days following renewal date. No refunds will be granted for notifications received after this date.

Domain Registration
This refund policy applies to the web hosting product. If domain name registration is associated with the account, upon the cancellation of the web hosting product, the account will be downgraded to Domain Name Registration Only.

Domain name registration fees are not refundable.

Requests to Change Term of Contract
Contract length changes must be submitted no later than 10 days after the renewal to be effective for this renewal cycle. Any change requests after this date will be effective upon the next renewal cycle.

Requests to Cancel After Renewal Date
You must notify Adaptive Hosting before or within 10 days of the Renewal Date if you wish to cancel an account. Adaptive Hosting does not offer prorated refunds for cancellation requests submitted after 10 days of the renewal date.

Downgrade Requests
During the first 30 days of activation, you may request a Plan Change to a less expensive Adaptive Hosting product, and you will receive a credit for the difference in Plan cost. After the first 30 days of activation, you may request a Plan Change to a less expensive Adaptive Hosting product but you will be charged a $25.00 Plan Change fee from Adaptive-1 to Adaptive-2 web hosting plans and From Adaptive 1 to Adaptive 3 or 4 . We will credit the difference between the amount charged for the more expensive product and the downgraded product.

Upgrade Requests
During the first 30 days of activation, you may request a Plan Change to a more expensive Adaptive Hosting product. After the first 30 days of activation, you may request a Plan Change to a more expensive Adaptive Hosting product but you will be charged a $25.00 Plan Change fee from Adaptive-1 to Adaptive-2 web hosting plans . You will be billed the difference between the hosting plans.

No Transfer of Funds Between Accounts
Adaptive Hosting does not transfer funds from one account to another for any reason. It is your responsibility to keep valid contact and billing information on the account. Adaptive Hosting will continue to send information regarding your account in accordance with the contact information you have provided.

Balance Due
Please be advised that the cancellation of the account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, our Accounting department will continue collection efforts.